Frequently Asked Questions

1. Visits
   • What can I expect on my first visit?
   • What do I need to bring with me to my first visit?
   • What should I wear?
   • How often will I need to attend physical therapy?
2. Insurance & Payment
   • What kind of insurances do you take?
   • I want to pay my Co Pay...do you take credit or debit cards?
   • If I have to cancel my appointment, will I be charged?
   • How do I find out if I have a co pay, co-insurance, or a deductible for physical therapy?
3. Questions to ask your insurance provider

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Visits
Q. What can I expect on my first visit?
A. You will be greeted by our receptionist and welcomed to our clinic. The first appointment is approximately one hour. You will meet your therapist, describe your injury or situation and learn about the options that will build your personal plan of care. We will then start with your first treatment.

Q. What do I need to bring with me to my first visit?
A. Your doctor may have provided you with a prescription for Physical Therapy, please bring that with you. Please be prepared with your insurance coverage information. For example bring your insurance card, or workers comp/auto insurance information. If you are with an HMO they require you to bring a referral from your Primary Care Physician.

Q. What should I wear?
A. Something comfortable, loose, easily movable for us to be able to get to the area in pain. For Example: if you are coming in for knee pain, please bring or wear shorts, or baggy pants that can be pulled up over the knee.

Q. How often will I need to attend physical therapy?
A. We will establish how often you will need to come to physical therapy at your first session. We will consider your individual needs as well as your schedule and time constraints.

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Insurance & Payment
Q. What kind of insurances do you take?
A. We take most insurances including; Anthem, Cigna, Aetna, United, Harvard, Liberty Mutual, Tufts, Sedgewick, Tri-care, Oxford, Orthonet, Medicaid and Medicare. If you do not see your insurance provider listed, please call us to confirm as we are adding providers daily.

Q. I want to pay my Co Pay...do you take credit or debit cards? Do you take the Flexible Spending Account card from my insurance company?
A. We accept Master Card, Visa, debit cards and flexible spending accounts. We will provide you with the appropriate receipts to be able to submit to your insurance company.

Q. If I have to cancel my appointment, will I be charged?
A. We will not charge you if you need to cancel an appointment, please give us a call however so that we know in advance.

Q. How do I find out if I have a co pay, co-insurance, or a deductible for physical therapy?

A. Call your insurance company. Their number is usually on the back of the insurance card. Tell them you are going for Out Patient Physical Therapy and they will tell you what you will be expected to pay.

See below for a downloadable list of questions to ask your insurance company.

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Questions to help you understand your insurance:

1. Do I have a deductible? Is that per person or per family?
2. What is my deductible amount?
3. Has it been met? How much have I paid toward my deductible?
4. For Physical Therapy is there a maximum number of visits or maximum dollar amount that I am allowed per year (calendar or policy year?)? Per diagnosis? Per lifetime?
5. What is my benefit coverage? Insurance% Patient % Do I have a co-pay and is that per visit? How much is that co-pay? Is that for every visit?
6. Do I have a maximum out of pocket limit?
7. Do I have co-insurance? Is that different from my co-pay?
8. Do I need to get a referral or authorization prior to starting Physical Therapy? Who should that come from?
9. Do I have a self referral benefit? Do I have any limitations if I self refer?
10. Is there anything else I need to know about my coverage for Physical Therapy services?

Click here to download a PDF (printable) version of these questions